Care to Beuaty operates the Finishing Touch Flawless™ web shop in Europe as licensed by Church & Dwight, the brand owner of Finishing Touch Flawless™. Is based in Portugal and aims at marketing personal beauty products/ accessories.

These General Terms and Conditions and Use are applied to all visitors of the website as well as any business transactions through this online store. The website navigation and purchase of any product in our website imply acceptance of all the following points.

Finishing Touch Flawless™ Europe reserves the right to change these conditions without notice, and any changes will be published in our website.

Customer support, at the level of product clarification or usage advice, is exclusively in English and Portuguese.

Personal Data Protection

Finishing Touch Flawless™ Europe ensures complete confidentiality of all data provided. Our store has a single view that turn easier the customer experience: fast access to all products, placed orders and received communications on beauty programs, promotions or any other relevant content for visitors.

The customer may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating "I do not wish to receive further communications from Finishing Touch Flawless™ Europe".

At any time, customer can access their account and change them personal data.

Shipping Cost | Freight Charges

Carries apply the cost according to the destination country and weight of the items. The freight is calculated and displayed automatically on website (checkout page) after selection of the destination country. 

With Finishing Touch Flawless™ Europe you always know where the products ordered are.

All orders sent by Finishing Touch Flawless™ Europe have a tracking code associated, sent by email as soon as your order is shipped by mail. The result is given by DHL, UPS or 17track platform that allows to track more than 170 registered shipping carriers. If you notice any lack of information and the shipping method is standard shipping, to have more accurate details of the delivery status you can track the order on your country’s national mail company “track & trace” webpage: track the number we provided on the shipping confirmation email.

Duties & Taxes

If shipped to an European non-EU member country or territories with exception taxes context (for example the Canary Islands), orders can be randomly selected by customs and/or health authorities for inspection. 

Duties are customer’s responsibility. If duties are applied to the order, the value of the import tax can be applied on the value of the products plus the cost of shipping.

In certain destinations (for example Cyprus) other taxes can be charged. These values are the customer's responsibility and must be confirmed by them, considering the value of the order and the type of product.

Entry Clearance in The Destination Country

All products available at Finishing Touch Flawless™ Europe have marketing authorization and consumption in Portugal.

It is the customer's responsibility to confirm that in their country there is any law to prevent the import and consumption of any product or substance contained in them.

In cases where it is forbidden entry of the products, various situations can occur:

When the product is returned automatically as soon as it arrives at the destination country's customs, because it had no authorization to enter, the return of the value of products will be done in a discount voucher, minus the value of transport costs and any taxes or customs costs associated with the return;

In shipment by express mail, returns for no authorization to enter the country of destination involves charging the customer for the transport costs to the origin as well as all import and customs clearance costs associated with the return. The customer will receive a voucher with the value of the products, minus the total costs for the return. We will always try to question the customer about the preference between the return of the products or the abandonment of goods and consequent destruction. In some destinations, this is not possible because the order is instantly and automatically return to the sender. In these cases, the customer will be responsible for the full cost of returning.

Delivery Time

Finishing Touch Flawless™ Europe make shipments to all European countries.  

The order delivery can take between 1 to 9 working days after dispatch, depending on the destination country and the shipping method.

After shipping, the estimated delivery time is:

  • for DHL and UPS Express Service, 1 to 4 workdays

  • for Postal / Standard Delivery, 3 to 9 workdays

Delivery times may vary in certain exceptional periods of increased flow (examples: Black Friday, Christmas and holidays). We suggest that you purchase considering this information to have your expectations fulfilled.

Carriers do not allow to schedule a specific time for delivery of your order, so it is important to mention a correct delivery address open to reception during working hours, for example, your workplace.

Orders are posted in the carriers within 1 business days after payment confirmation.

This period may be changed if by an exceptional situation, a payment review/validation is required or if a product run out of stock. In this situation customer is contacted immediately and a solution is provided. Customer always have the possibility to cancel the order.

Responsibility and Commitment with Customers

Please note our high level of responsibility and commitment to our customers:

We are responsible for your order until its delivery. If you don't receive your order we either ship it again or refund it.

If for any reason a delay makes your purchase pointless, we can refund the customer taking into account our refund policy:

We accept requests for refunds before the delivery attempt if the customer refuses to receive the order. Right after the return starts (clearly mentioned on tracking), we refund the customer.

By standard mail and with no delivery attempt made in the period of 1 month after exceeding the maximum estimated delivery date provided, we may assume that the order is lost and we proceed with the refund.

For deliveries with no tracking, if the destination postal services company informs the recipient that the order is lost, we offer a reshipping or a refund of the total amount of the order to the customer.

Exchange and Return Policy

Finishing Touch Flawless™ Europe’s main goal is the customer’s complete satisfaction.

Purchasing decisions are easy, quick, and fully transparent. However, if a customer gives up on the purchase after delivery, the deadline for requesting the return and refund of a product unopened and unused is 15 days after receiving the order. The procedure implies:

  • Sending an e-mail to communicating the intention to return the product;

  • Mention the Order’s Number;

  • Mention the reference(s) of the product(s) to return.

No later than within 2 working days our customer care team sends an email with all information needed to return the product (s).

It is very important that the customer:

  • Waits for our email with the return information and saves the product(s) under the same conditions that they were received (including the package and correspondent label) in order to return it.

  • Note that has a maximum period of 7 days after our validation for the return, to send the product(s) to our address accordingly with the instructions provided by our team.

  • The return’s address is: 

Finishing Touch Flawless™ Europe,  Rua José Maria Carvalho Ramos Lt 390B, 4470-407 Maia, Portugal.

After we receive the return:

  • We will review the product(s) within 5 working days after return reception.

  • If everything is complying with the return policy, customer will receive the refund within 10 days.

Rules for Returns

For the return to be accepted, it is essential to respect the following rules:

  • The product must be sealed in its original packaging, including the protective cellophane or labels (if any).

  • If the product box has mark or seal, the seal or any other protection marks must be kept intact.

  • The product has to be with all items: samples, gifts, among others, respecting the original shipping conditions.